STANDARD BUSINESS:
Announcements & Affirmations: Ester has resigned from the Board and this will be her last meeting.
Calendar and Timeline: The next meeting will be June 5th at 12:00pm.

SUBMITTED AGENDA ITEMS:

Committee Housekeeping
· Mark Reed will be taking over as chair of the committee. The owner members are Jill Rubart, Mark Schurman, and Dave Chiller. Michele Adams, Donna Kaiser, and Rivka Weinsteiger are the staff attendees. It would be good to have one more board member on the committee so that there's someone to step in for the chair as needed as well as consistency when one chair leaves, the other board member on the committee takes over as chair so that there's someone who's familiar with the committee's work.

Talk to the Board
· These were originally set up just for the month of March. At the April Board meeting, it was decided that the talks with the Board would be continued and a new schedule was tentatively set up.
· One idea would be to have an ORC member there to take notes and help out while the Board member speaks to the customers. Meeting with members is one of the things that the ORC members most wanted to do when they joined ORC.
· It was noted that there was an error in the cost of the Chat with the Board. The $160 is for an entire year not just one a month.

Summary of the Notes from the March Talk to the Board
· 39% of the comments were pro growth
· The record of the customer comments would be more useful if it was organized by topic. A standardized form could be developed so it would be easier to record what was being said and would lead to more consistency for later summarization. There's usually a pretty consistent list of basic topics everyone wants to talk to the Board about.
· Many of the topics will probably be operational in nature. It would probably be useful for the board to have a list of departments / managers and other resources on hand to direct customers.
· These talks could be a vehicle for the owner surveys and an opportunity to get a little more random sampling for the owner survey. We'd like to get more reliable survey sampling.
· Over 1/3 weren't owners. It would be nice to have more information on ownership available to the Board so they can educate shoppers and encourage them to become owners.
o We do regular owner share trainings for staff that could be done at a Board meeting so they have that training resource if they'd like. The ORC members could either come to the one at the Board meeting (if the Board decides to do it) or they could attend the staff training.
o There could be a calendar set up listing who's signed up to be at the Board table on each scheduled date. Mark could have Board members sign up at the beginning of each Board meeting or circulate it in some other way.
· A banner over the table where the Board sits to attract attention and draw shoppers over there would be helpful.

ORC Calendar Discussion
· ORC is putting together an annual workplan in order to guide and plan their work. There are standard tasks that get completed during each annual cycle as well as miscellaneous projects. Donna X put together an initial draft based on the same concept as the workplan the BDC uses for their committee.
· There's nothing on the May agenda for the owner meeting.
o By May, the agenda and planning for the owner meetings has already completed. Briefly went over the topics to be presented at this year's owner meeting.
· Reviewed the draft ORC workplan and what might be contained in a committee member reference manual.
o Have some sort of history of the committees work to reference and a record of past owner surveys done by the Board.
o In reference to ORC responsibility for non-board elections, talked about if it's a good idea to have owner surveys attached to board elections. Reviewed BDC concerns arising from the counting process.
· What happens with the surveys and who compiles them? Donna has the surveys that were just turned in. She'll compile them and bring the results to ORC to then send on to the Board. The survey that went out this year was some of the same questions that were asked a few years ago and the expectation was that there would be a comparison to look at trends.

Meeting adjourned: 1:32pm